GENERAL TERMS OF SOLVIS MEDIA, LLC

Solvis Media, LLC (“Solvis”) provides professional videography, photography, and digital marketing (“Services”) directly to customers, or as a contractor to businesses (collectively “Client”).  

READ THE FOLLOWING GENERAL TERMS  (“Terms”) CAREFULLY BEFORE USING ANY SERVICES.  IF YOU ACCEPT OR USE OUR SERVICES, YOU AGREE TO THESE TERMS.

Payment and Invoicing:

Payment for Services is due as set forth in a Proposal.  Solvis generally requires a deposit or first payment at time of booking the Services equal to 50% of the total flat fee for any deliverable, which must be paid at least ten (10) days prior to the shoot date. For all other Services, unless otherwise set forth in a Proposal, Payment is due fifteen (15) days from the due date.  If Client does not pay for Services as required, Client shall pay all costs of collection, including attorney fees. In the event of non-payment, Solvis shall have the right to suspend or terminate any or all Services.  

Client Cooperation

Client understands and agrees that the Services are dependent upon timely completion of Client’s responsibilities, as well as timely decisions and approvals of Client in connection with the Services. 

Scope of Work & Deliverables

The Services to be provided by Solvis Media are defined in a Proposal, which outlines project deliverables, production schedule, and payment terms. Once a Proposal is signed, the scope of work is considered final, and any modifications, including changes to the number of videos, runtime, filming schedule, or additional services, may require a new Proposal and/or be subject to additional fees.

Changes & Additional Requests

• Any Client-requested changes beyond the agreed-upon deliverables may result in additional charges, which will be billed at Solvis Media’s standard rates.
• Any requests to add new video content or reshoot material not due to Solvis Media’s fault will require a separate agreement and fee.

Timeline & Client Responsibilities

• Project timelines outlined in the Proposal are dependent on timely Client cooperation, including but not limited to providing approvals, scheduling filming, and submitting necessary materials.
• Any delays caused by the Client may result in adjusted delivery timelines.

Ownership of Deliverables

• The Client owns all final delivered videos, raw footage, working files, and project assets unless otherwise agreed upon in writing.
• Solvis Media retains a lifetime, non-exclusive license to use the final edited videos and raw footage for portfolio, marketing, and promotional purposes, including but not limited to website features, social media, and future proposals.
• Solvis Media will not sell, license, or repurpose Client content for third parties without express written permission from the Client.

Edits and Re-Edits

Unless otherwise set forth in a Proposal, re-edits of video or photography Services is limited to one (1) re-edit.  Further re-edits are available for an additional charge at Solvis’ standard hourly rates.  Solvis’ re-edits do not include re-shooting original video or photography.  

LIMITED WARRANTY

Solvis warrants that all Services will be performed in a professional and workman like manner in accordance with general industry standards. 

THIS WARRANTY IS GIVEN IN LIEU OF ALL OTHER EXPRESSED AND IMPLIED WARRANTIES. NO OTHER WARRANTIES APPLY, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR OF FITNESS FOR A PARTICULAR PURPOSE.  ALL SERVICES ARE OTHERWISE PROVIDED “AS IS” AND “WHERE IS” AND EACH PARTY DISCLAIMS ALL WARRANTIES. 

LIMITATION OF LIABILITY

IN NO EVENT SHALL SOLVIS BE LIABLE FOR INCIDENTAL, SPECIAL, INDIRECT, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES (INCLUDING BUT NOT LIMITED TO LOST PROFITS).  THE SOLE AND EXCLUSIVE RECOVERY OF DAMAGES BY CLIENT INCLUDING ATTORNEYS FEES SHALL NOT EXCEED THE AGGREGATE AMOUNTS PAID TO SOLVIS BY CLIENT FOR THE SERVICES SUBJECT TO THE DISPUTE OR CLIAM.

Location, Lighting, Noise, Elements

In advance of any scheduled Services for video, film, or photography, Client is required to send to Solvis photographs or video clips of the location. This is required to permit Solvis to evaluate the suitability of the location and the equipment needed. Clients are also required to alert Solvis to any unusual lighting, noise, or sound concerns. Solvis cannot predict the elements of any outdoor Services.

Weather forecasts should be monitored at least ten (10) days in advance of the scheduled shoot. If inclement weather is anticipated, Client must notify Solvis as soon as possible to discuss potential rescheduling. A postponement of up to two (2) days due to inclement weather is permitted, subject to an additional cost of up to $250 per day. A reschedule requiring a new shoot date more than two (2) days from the original date shall be considered a long-term postponement and may be treated as a cancellation, subject to the cancellation terms outlined herein.

Cancellation and Postponement

Client may postpone Services due to lack of availability but must give Solvis fourteen (14) days’ notice. If canceled in less than 14 days, Client is responsible for all prepaid travel expenses and any prepaid direct project-related expenses or costs incurred by Solvis.

If Services are postponed due to inclement weather for more than two (2) days from the original shoot date, the postponement shall be subject to all prepaid travel expenses, as well as any prepaid direct project-related expenses or costs incurred by Solvis.

Disputes

The laws and the forum of the State of Connecticut govern all Services, these Terms, and the Proposals. Other than claims by Solvis for collection of fees due, any dispute or claim arising out of Services shall be subject to arbitration before a panel of one arbitrator in accordance with the rules of AAA for Commercial Disputes. Prior to initiating any arbitration, Solvis and Client agree to proceed and complete non-binding mediation.