Terms of Service: Solvis Media
GENERAL TERMS OF SOLVIS MEDIA, LLC, Revised August 2022
Solvis Media, LLC (“Solvis” or “Our”) provides professional videography, photography, social media
management, website development, and digital marketing (“Services”) directly to customers, or as a
contractor to businesses (collectively “Client”).
READ THE FOLLOWING GENERAL TERMS (“Terms”) CAREFULLY BEFORE USING ANY SERVICES. IF YOU
ACCEPT OR USE OUR SERVICES, YOU AGREE TO THESE TERMS.
Payment and Invoicing:
Payment for Services is due as set forth in a Proposal or Statement of Work (“SOW”). If Client uses
Services, unless otherwise stated in a Proposal or SOW, Payment is due fifteen (15) days from the due
date. If Client does not pay for Services as required, Client shall pay all costs of collection, including
attorney fees. In the event of non-payment, Solvis shall have the right to suspend or terminate any or all
Client understands and agrees that the Services are dependent upon timely completion of Client’s
responsibilities, as well as timely decisions and approvals of Client in connection with the Services. Client
further agrees that Client will use best efforts to give Solvis access and login credentials for digital
marketing and social media management.
Social Media Content
Solvis only agrees to create original content as set forth in a Proposal of SOW. Content otherwise will be
provided by Client to include video, graphics, logos, photographs or other content (“Client Content”).
Client Content must be provided by Client to Solvis in a timely manner to permit Solvis to review, attach
logos or branding, edit, and post as agreed upon in an SOW. Client Content may also include work
product created by Solvis for Client as a work made for hire pursuant to a Proposal or SOW.
Website Design Services
Solvis shall provide the Client with a Website (“Site”) in WordPress format as set forth in a Proposal or
SOW. Client will have an opportunity to make two (2) revision requests to the Site before going live. If
the number of revisions exceed two (2), Solvis reserves the right to charge additional fees on a time and
materials basis at the rate of $150 per hour. In order to meet time deadlines set forth in a Proposal or
SOW, Client must timely review the work product and respond to requests for approval from Solvis.
Upon authority to go live with the Site, Client agrees it has approved the Site design and functions.
Website Content comprises i) Solvis Content and ii) Client Content. Solvis Content includes Solvis owned
materials or other third party materials licensed or used by Solvis for Client’s Site, including but not
limited to, stock images, code, plug ins, WordPress themes, and integration tools. Client Content
includes all content supplied by Client. Client retains full ownership in Client Content. Solvis retains full
ownership of Solvis Content, and Client retains a non-exclusive limited use license to use Solvis Content
during the term.
Transition Services – Website Only
If Client has made payment in full for all due amounts, upon reasonable written notice, Solvis will
provide Client the Website’s WordPress export file with Client’s Content and Custom Content and
arrange for assistance with transfer of any domain names maintained by Solvis. However, Client must
first agree to pay time and materials for the cost of transitioning to a new provider. Client understands
and agrees that Solvis does not have to provide the full text search engine, software programs that
integrates or plugs into the website, Solvis Content, or any other applications Solvis used for developing
or maintaining the Site.
Edits and Re-Edits – Videography
Unless otherwise set forth in a Proposal or SOW, re-edits of video or photography Services is limited to
one (1) re-edit. Further re-edits are available for an additional charge of $150 per hour. Solvis’ re-edits
do not include re-shooting original video or photography.
Edits and Re-Edits – Social Media posting
Unless otherwise set forth in a Proposal or SOW, you authorize Solvis to post on the social media
accounts without specific authorization for every post, and without edits or re-edits. Although Solvis will
make reasonable efforts to seek input or provide minor edits, substantial re-edits of social media posts
are not included as part of the charges for Services. Further re-edits are available for an additional
charge of $150 per hour. Solvis’ social media re-edits do not include re-shooting original video or
photography, or redoing custom graphic design.
Term and Termination
The term of Services will be specified in the Proposal or SOW. Unless otherwise set forth in the Proposal
or SOW, the term of Service is monthly and termination is at will. This means unless there is a specific
term set forth, you may terminate services upon 30 days written notice for any reason, and likewise,
Solvis may terminate within 30 days written notice for any reason.
Standard Hourly Rates
Solvis will list its flat fee our hourly charges in a Proposal or SOW. For any work outside the scope of
engagement or not within the Proposal of SOW, Solvis’ fees will be billed at its default hourly rates for
time at $150.00 per hour for the creative director plus materials and expenses, and $85.00 per hour for
Solvis warrants that all Services will be performed in a professional and workman like manner in
accordance with general industry standards.
THIS WARRANTY IS GIVEN IN LIEU OF ALL OTHER EXPRESSED AND IMPLIED WARRANTIES. NO OTHER
WARRANTIES APPLY, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF
MERCHANTABILITY OR OF FITNESS FOR A PARTICULAR PURPOSE. ALL SERVICES ARE OTHERWISE
PROVIDED “AS IS” AND “WHERE IS” AND EACH PARTY DISCLAIMS ALL WARRANTIES.
LIMITATION OF LIABILITY
IN NO EVENT SHALL SOLVIS BE LIABLE FOR INCIDENTAL, SPECIAL, INDIRECT, PUNITIVE, EXEMPLARY OR
CONSEQUENTIAL DAMAGES (INCLUDING BUT NOT LIMITED TO LOST PROFITS). THE SOLE AND
EXCLUSIVE RECOVERY OF DAMAGES BY CLIENT INCLUDING ATTORNEYS FEES SHALL NOT EXCEED THE
AGGREGATE AMOUNTS PAID TO SOLVIS BY CLIENT FOR THE SERVICES SUBJECT TO THE DISPUTE OR
Location, Lighting, Noise, Elements
In advance of any scheduled Services for video, film, or photography, Client is required to send to Solvis
photographs or video clips of the location. This is required to permit Solvis to evaluate the suitability of
the location and the equipment needed. Clients are also required to alert Solvis to any noise or sound
concerns. Solvis cannot predict the elements of any outdoor Services. Inclement weather shall not be
cause for postponement unless Solvis can rebook travel without increased cost.
Cancellation for onsite media work
Client may postpone on site Services such as video, podcasting or photography due to lack of availability
but must give Solvis 14 days notice. If cancellation request is in less than 14 days, Client is responsible
for all incurred travel expenses and any direct costs to Solvis.
Contractors and Vendors
Solvis uses third party contractors and vendors at times depending on the project. Unless otherwise
agreed in writing, you authorize Solvis to use U.S. based third party contractors to perform Services
under the direction of Solvis.
Unless otherwise agreed to in a Proposal or SOW, you authorize Solvis to use examples of Solvis’ work
for Client in promotional materials for Solvis including website and digital media, including Solvis
branding in work product.
In the event of any material conflict between and SOW and a Proposal, the terms of the SOW shall
govern. In the event of any material conflict between the term of an SOW and these Terms and
conditions, these Terms and conditions shall govern.
The laws of the State of Connecticut govern all Services, these Terms, and the Proposals and SOW, and
all. Parties consent to jurisdiction in the State of Connecticut. Any and all disputes or claims arising out
of Services shall be subject to binding arbitration before a panel of one arbitrator in accordance with the
rules of AAA for Commercial Disputes. Prior to initiating any arbitration, Solvis and Client agree to
proceed and complete non-binding mediation.